Refund policy
Return & Refund Policy — VitaBoosts
Last updated: 8/3/2026
Thank you for shopping with VitaBoosts. We want you to be happy with your purchase. Please read our policy below carefully.
1. Order Cancellations
If you need to cancel or change your order, please contact us at roadtwomillion@gmail.com within 12 hours of placing your order. Once an order has been processed for shipping, we are unable to cancel or modify it.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at roadtwomillion@gmail.com with:
- Your order number
- A clear photo of the item received
- A brief description of the issue
Once reviewed, we will offer either a replacement or a full refund, at no additional cost to you.
3. Change of Mind / No Longer Wanted
Due to the nature of our products (health and wellness supplements) and our fulfillment process, we are unable to accept physical returns for change-of-mind purchases, including unopened items. This is standard practice for supplement retailers, in line with hygiene and safety regulations.
If you're unsure about a product before purchasing, please contact us at roadtwomillion@gmail.com — we're happy to answer questions about ingredients, usage, or suitability beforehand.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used supplements
- Items without original packaging
5. Refunds
Once a refund is approved, it will be processed back to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to reflect the refund on your statement.
6. Lost or Missing Orders
If tracking shows your order as delivered but you have not received it, please contact us at roadtwomillion@gmail.com within 7 days so we can investigate with the carrier. If your order has not moved for 7 days past the estimated delivery window, please reach out and we will assist with a resolution.
7. Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — there is often processing time before a refund is posted
- If you've done this and still have not received your refund, contact us at roadtwomillion@gmail.com
8. Contact Us
For any questions about this Return & Refund Policy, please contact us:
Email: roadtwomillion@gmail.com Business Name: VitaBoosts Website: www.vitaboosts.store
Note: This policy does not affect your statutory rights under Australian Consumer Law, including your rights regarding products that are faulty, not fit for purpose, or not as described.